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| 619.325.0356 or 760.633.2227 or toll free at 866.98-ALERT - We Look Forward To Serving You! |
Q: How quickly can we have a medical alert unit installed? A: Usually within 24 -48 hours. Once we deliver the unit, it takes about an hour to install and test it for you. If you do not live in our delivery area, we can mail your programmed unit and install it over the phone with you or a caregiver. Q: Can you describe the 'button'? A: It is about 1/2 an ounce, very lightweight and it is also waterproof. It can be worn on any necklace or on the cord provided free with your install. We also have a wrist option, which some people like as well. The button in the middle is slightly recessed, so it is easy to feel for folks that are sight impaired and the recessed button also makes 'false' activations less likely. Q: Does the system have a battery back-up? A: Yes, The console battery backup is 24-36 hours and recharges itself once electricity is restored. Q: What is included in the 'enrollment fee'? A: We program the console with your profile, including emergency and non-emergency responder contacts. This is the information that appears on the care operators computer screen when you 'press your button' and activate the system. We also deliver the unit, install it for you, test it for you all throughout your residence and have you test it as well so you are comfortable with the system. Q: How do medication reminders work? A: We can program the console to remind you to take your medications, when the reminder sounds, the subscriber will hear the reminder and also see it displayed on the display. The reminder will sound periodically until the subscriber depresses the 'check' button, acknowledging the reminder. We offer monitored and non-monitored reminders. Non-monitored reminders do not involve any action by the call center and are free of charge. All reminders can be changed, added or deleted with a phone call to our offices. Q: Why is a lock box important? A: When emergency medical personnel arrive to aid a victim, they will break in if they are unable to enter otherwise. We will install a lock box and provide the code to emergency responders for you, so you don't have to worry about having them break in to render assistance. The cost is a one time fee of $25. Q: Do you have a long-term contract? A: No, we do not. Although many of our customers use our services for long periods of time, we recognize that obligating our subscribers to long term contracts is not good business. Our terms are 3 month minimum, then monthly, with a 30 day notice. Our goal is to make life more safe, not more complicated. We like to invoice quarterly, as it makes life easier for everyone, however if your unit is returned mid-cycle, we refund any unused balance to the responsible party. Q: What if I lose my pendant? A: If you lose your 'button' we will get a new one to you as fast as possible - either in person or by mail. There is a replacement fee of $50 plus tax. However, if you find the old pendant and sent it back to us, in good working order, we will reverse that fee for you (aren't we nice!). Q: My parents life in outside of San Diego County - can we get them a system? A: Absolutely, call us and we will give you the number for the closest distributor for you - if no distributor is in the area, we can send a unit out and install it over the phone with the client or a caregiver. Please call or email us with your inquiries, we are happy to address any questions you may have. |
